Warranty
CPS Extended Warranty Program:
Rated #1 in customer support and coverage
100% Parts and Labor with no deductibles or hidden service fees
- Direct extension of the original manufacturer’s warranty, CPS covers what the manufacturer covers
- It’s a true extended warranty starting after the manufacturer’s warranty (new products)
- No other company offers up to 5years of coverage
- Extends the manufacturer’s warranty up to5 years
- Only factory authorized servicers are used
- The call center is located in the United States
- The price of the warranty is a fraction of an out of pocket repair
- Typical service call including parts and trip charge is $375‐$625
Registration is simple
CPS warranty holders can register their contracts in a few ways:
What will the customer need in order to process the claim?
- The warranty #
- The product’s serial #
- Description of the problem
- A copy of their product’s receipt (if not already uploaded to their online account)
CPS Extended Warranty Program FAQs:
What kind of products does this warranty cover?
- Covers most commercial/ industrial strength appliances. Including, but not limited to refrigerators, freezers, dishwashers, ovens, ranges, cooktops, fryers, mixers, vent hoods, wine coolers, microwave, trash compactors, ice maker, cutting equipment, floor cleaners/polishers, sewing/embroidery machines, vacuum cleaners, vending machines, coin operated washer/dryers etc.
What is included within this coverage?
- New Products ‐ Starts after the manufacturer’s 1 year warranty expires for a possible 5 years in total
- 100% Parts and Labor coverage
- Materials & Workmanship Defects
- On‐Site in restaurant/facility/school/office cafeteria service included
- No Lemon Guarantee
What is not included within this coverage?
- Lost/stolen products
- Accidental damage/gross misuse
- Maintenance related problems (defrosting of fridge, cleaning of stove burners, etc) Cosmetic issues
- Consumer replaceable parts (IE: knobs, handles, drawers, racks, shelves, trays etc.)
When does the customer have to purchase this coverage?
- New Products – Up to 9 months from the original date of purchase
When does the CPS warranty begin?
- New Products ‐ Starts after the manufacturer’s warranty expires
Does the customer have to pay a deductible at time of claim?
What happens if the product cannot be repaired?
- If the product cannot be repaired, CPS will replace it with a check for the current market value
Hoshizaki Warranty:
Hoshizaki's Factory number: 800-438-6087
Models: AM-50/-AD/-DS/-ADDS and C-100BAF/-AD/-DS/-ADDS
- 2-Years - Parts & Labor on entire machine
On ALL Under-Counter Model (except above models) and Free-Standing Cubers
- 3-Year - Parts & Labor on entire machine
- 5-Year - Parts & Labor on Evaporator
- 5-Year - Parts on Compressor, Air-Cooled Condenser Coil
On ALL Flaker Models
- 2-Year - Parts & Labor on entire machine
- 5-Year - Parts on Compressor, Air-Cooled Condenser
On ALL Hotel Dispenser Models
- 3-Year - Parts & Labor on Slope Front Bin & Hotel/Motel Dispenser
On DM-200 Counter-Top Ice Dispenser
- 3-Year - Parts & Labor on entire machine
On ALL DCM Ice/Water Dispenser Models
- 2-Year - Parts & Labor on entire machine
- 5-Year - Parts on Compressor, Air-Cooled Condenser
True Warranty:
True's Factory number: 800-325-6152
Equipment
- 3-Year parts and labor
- 5-Year on compressor
True Manufacturing warrants your refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or workmanship for (3) years in U.S.A.
Additional 2 year compressor warranty.
Manitowoc Warranty:
Manitowoc's Factory number: 800-545-5720
SM-50A
- 3-Year parts and labor warranty on entire machine
- This product is intended exclusively for commercial applications.
On ALL Under-Counter Models (except SM-50A) and ALL Free-Standing Cubers
- 3-Year parts and labor on ice cube machine
- 5-Year parts and labor on ice machine evaporator
- 5-Year parts and 3-Year labor on ice machine compressor
On ALL Flaker Models
- 3-Year Parts
- 2-Year Labor
- Compressor parts for 5 years and labor for 2 years.
SN-12A/AT
- 2-Year parts and labor coverage on all components. Additional 3-Year (5-Year total) parts coverage on ice machine compressor
On ALL Hotel Dispenser Models
- 3-Year parts and labor coverage on all other ice machine and dispenser components
Scotsman Warranty:
Scotsman's Factory number: 1-800-SCOTSMAN
Models: CU50GA/PA
- 1 year parts and labor on all components
Models: CU0515, CU1526, CU2026
- 3 years parts and labor on all components
- 5 years parts on the compressor and condenser
On ALL Free-Standing Cubers
- 3 year parts & labor on all components
- 5 year evaporator
- 5 year compressor and condenser
On ALL Ice/Water Counter-Top Dispenser
- 2 years parts on all components
- 2 years labor on all components
- 5 years parts on compressor
Ice-O-Matic Warranty:
Ice-O-Matic's Factory number: 800-423-3367
On ALL Under-Counter Cubers, Free-Standing Cubers, Flakers
- 3 years parts/labor
- 5 years parts evaporator/compressor
- 7 years evaporator with water filter
On Hotel Dispensers
On Counter-Top Dispenser
- 2 years parts
- 1 year Labor
Jackson Dishwashers Warranty:
Jackson's Factory number: 888-800-5672
On ALL Models
Southbend Warranty:
Southbend's Factory number: 919-762-1000
On ALL Ranger Models
- 1 year parts & labor
- Lifetime warranty on burners against clogging
- Optional extended warranty available
On ALL Oven Models
- 1 year parts & labor
- Optional extended warranty available
Dean Warranty:
Dean's Factory number: 800-221-4583
On ALL Fryer Models
- 1 year parts & labor
- 5 years limited on the fry-pot
Sunpentown International Inc. Warranty
Sunpentown International Inc. warrants our products to be defect free in material and workmanship for a period of ONE YEAR from the date of purchase. Defective products may be returned by the original purchaser or any subsequent owner within the warranty period, with proof of purchase date to Sunpentown Int'l.
Defective products will be repaired or replaced, at manufacturer's discretion, free of charge. All replacement parts or units will be new or reconditioned. Parts or units, which are replaced, become the property of Sunpentown. Warranty after repair or replacement will not be extended beyond the original one-year period.
Freight charges included in warranty:
- Within first two months of purchase, Sunpentown will cover freight charge both ways.
- After two months to one year, Sunpentown will cover the return freight.
The warranty does not apply to any unit that has been tampered with, nor to damages incurred through improper use and care, faulty packing or mishandling by any common carrier.
Repairs not covered by this warranty may be returned to Sunpentown, postage prepaid. All repairs or services will be performed at current cost for parts and labor plus return postage. Please carefully box your package for shipping and it is HIGHLY recommended to return product by insured or by traceable means. Sunpentown is NOT RESPONSIBLE for any packages lost or damaged by any of the carriers.
Manufacturer's sole obligation and your exclusive remedy under this warranty are limited to such repair or replacement. This is a limited warranty and is in lieu of all other warranties, express or implied, including merchantability. This warranty gives you specific legal rights. You may also have other legal rights varying from state to state.
If you have a claim:
Do not return the product to the retailer from which it was purchased.
Please contact our consumer service department (1-800-330-0388 M-F 8:30am - 12:30pm & 1:30pm - 5:30pm PST) for assistance. To ensure the fastest possible resolution to the problem, please have the model or type number of your product on hand.
If it is determined that you should return your product for repair or replacement - send the product along with proof of purchase date and a description of the nature of the defect to:
SUNPENTOWN INTERNATIONAL INC.
Attn: Service Dept.
18249 Valley Blvd.
City of Industry, CA 91744
Be sure to include your name, address and daytime telephone number with your shipment.
What happens to my return?
If the inspection shows that the product is defective, under our Limited Warranty, Sunpentown will attempt to repair or will replace the defective part or product at no cost to you. Comparable substitutions are based on replacement product availability and at the sole discretion of the Manufacturer. If our inspection shows that the product is not defective under our Limited Warranty we will return it to you shipping charges prepaid.
Please note that the inspection process can take 7~10 business days from receipt of your product. Replacements and/or repairs can take 4~6weeks depending on product/part availability.
